FIRST USAGE
WHY DO I NOT RECEIVE SMS?
It’s usually because of the mobile approval code blockage due to number porting, change into Nano SIM / Micro SIM etc:

Personal customers can,
  • Call 0 850 724 0 724 or
  • Follow “More > Instant Banking > Mobile Approval Code Blockage Removal” steps in Bankamatiks after logging in with card PIN to remove the blockage.
Commercial customers can,
  • Follow “More > Instant Banking > Mobile Approval Code Blockage Removal” steps in Bankamatiks after logging in with card PIN to remove the blockage or
  • Contact our Branches.
PERSONAL MOBILE KEY ACTIVATION

I USE MOBILE KEY FOR PERSONAL INTERNET BRANCH. WHAT SHOULD I DO TO USE IT ALSO FOR THE COMMERCIAL INTERNET BRANCH?
You can also use your Personal Mobile Key for the Commercial Internet Branch. To define your Personal Mobile Key for the Commercial Internet Branch, simply create a “One Time PIN” and enter it on “Settings > Mobile Key > Mobile Key User” screen in the Commercial Internet Branch.

COMMERCIAL MOBILE KEY ACTIVATION

I USE MOBILE KEY FOR COMMERCIAL INTERNET BRANCH. WHAT SHOULD I DO TO USE IT ALSO FOR THE PERSONAL INTERNET BRANCH?
You can also use your Commercial Mobile Key for Personal Internet Branch. To define your Commercial Mobile Key for the Personal Internet Branch, simply create a “One Time PIN” and enter it on “Settings > Mobile Key > Mobile Key User” screen in the Personal Internet Branch.

REMEMBER MOBILE KEY
FORGET MOBILE KEY