All İşbank Risk Group companies are provided with the same kind of financial assistance, by the same procedures and policies, as
those provided for third parties. The Credit Portfolio Management Division analyses the approved credit lines and other lending
procedures in favor of İşbank Group companies, and monitors to ensure compliance with legal requirements. In 2013, the loans
extended to the group companies had all been within the regulatory risk limits. Group companies had mainly been involved in credit
products and deposits.
Activities for which Support Services are Received in Accordance with the
Regulation on Procurement of Support Services for Banks
• Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of credit card products to
customer addresses,
• Support services received fromKurye Net Motorlu Kuryecilik ve DağıtımHizmetleri A.Ş. for delivery of KKGS card products to customer
addresses,
• Support services received fromKurye Net Motorlu Kuryecilik ve DağıtımHizmetleri A.Ş. for delivery of OGS devices to customer
addresses,
• Support services received fromAktif İleti ve Kurye Hizmetleri A.Ş. for delivery of credit card products to customer addresses,
• Support services received fromAktif İleti ve Kurye Hizmetleri A.Ş. for sending Banking Services Agreement to people’s addresses who
have applied for Anında Müşteri, sending the contract to the Bank’s systemelectronically which is signedwith the device called Akıllı
Kalem and the transmission of physical contract to the branches,
• Support service received fromProvus BilişimHizmetleri A.Ş. for printing, enveloping and delivery of credit card abstracts to the General
Directorate of Post and Telegraph Organization,
• Support service received fromHobimBilgi İşlemHizmetleri A.Ş. for printing, enveloping and delivery of credit card andmerchant
abstracts and other document like notice to customer addresses,
• Support services received fromAtos BilişimDanışmanlık ve Müşteri Hizmetleri Sanayi ve Ticaret A.Ş. for sales-oriented external calls,
• Support services received fromAtos BilişimDanışmanlık ve Müşteri Hizmetleri Sanayi ve Ticaret A.Ş. for calling the customers with
past-due payments and reminding them their debts,
• Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of cheques, promissory notes, other commercial papers and
documents between Group Centers and Banking Operations and Payment Operations Division,
• Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of foreign currency cash between Group Centers and
Istanbul CashManagement Center,
• Support services received fromSofttech YazılımTeknolojileri Araştırma Geliştirme ve Pazarlama Tic. A.Ş. for information systems
management, information systems infrastructure support, software development, project development, business analysis, systems
analysis, project and product consulting, technical support issues,
• Secure e-payment infrastructure service received fromAsseco See Teknoloji A.Ş. for electronic commerce,
• Support services received fromAccenture Danışmanlık Ltd. Şti. for credit management application,
• Support service received from IBMGlobal Services İş ve Teknoloji Hizmetleri ve Ticaret Ltd. Şti. for Emergency Center located in Izmir for
back up of the system,
• Support service received fromE-Kart Elektronik Kart Sistemleri San. ve Tic. A.Ş. for customization of İşbank’s credit cards equipped by
chip technology,
• Support service received from İş Net Elektronik Bilgi ÜretimDağıtımTicaret ve İletişimHizmetleri A.Ş. for operation, management
andmaintenance of communication networks and for providing sources relating to operation andmanagement of data processing
application servers and server operating systems,
• Support service received fromErişimMüşteri Hizmetleri A.Ş. for meeting the demands of the customers using Telephone Branch,
• Support services received from Logista Kurye ve Lojistik Hizmetleri Ltd.Şti. for delivery of card products to our customers addresses,
• Support services received fromAras Kurye Servisi A.Ş. for delivery of card products to our customers addresses,
• Support services received fromCanon Eurasia Görüntüleme ve Ofis Sistemleri A.Ş. for entering the data found on the “Customer
Information Forms” and “Credit Card Application Forms” which are transferred electronically to the company and transferring the data
electronically to our Bank’s system,
• Support services received from90 auto dealer for marketing of consumer loans.
Information on the Transactions Carried out with İşbank’s Risk Group
Corporate Governance
76
İşbank
Annual Report 2013
