Distinguished shareholders, customers, employees and
business partners,
İşbank completed the year 2013 as the leader of our
country’s banking sector.
2013 has been a year of growth, where the Bank maintained its
healthy and diversified structure. With its asset size at the end
of 2013, İşbank sustained its position as Turkey’s largest bank.
The Bank also maintained its leadership in the sector in terms
of shareholders equity, cash-loans and commercial loans.
The Bank’s asset size totaled TL 210.5 billion at the end of
2013, with most of the contribution to this improvement
derived from loans, which reached TL 134.8 billion, with an
increase of 26.4%. By the end of 2013, our contribution to
the Turkish economy through cash-loans and non-cash loans
amounted to TL 172.9 billion. Being able to reach every point
of the country through our extensive service network, we
continued to unwaveringly extend the financing opportunities
that we provide to our customers of all scales in line with their
needs, maintaining our contribution to economic growth and
employment.
With its deposits reaching TL 121 billion, İşbank cemented its
position of leadership among privately held banks.
Our realizations in our service network, in terms of the
number of customers, transaction volumes and human
resources also stand as a proof of our healthy growth.
We continued to extend our branch network, which is a
fundamental element of our service network in 2013, by
opening 59 new domestic branches and one new international
branch. By the end of 2013, our network has expanded to 1,289
domestic branches and 20 international branches. We expect to
open new branches in locations with potential and to improve
our extensive physical service network. Our efficiency and
effectiveness criteria will guide us in our new branch opening
plans and efforts, as much as the demands and expectations of
the business world.
With its number of ATMs (Bankamatik) reaching 5,673 in
2013, maintained its position of having the most extensive
and widespread ATM network in the country. The number of
customers using our ATMs increased to around 8 million and
the number of customers using our internet channel reached
2.1 million. During the same period, the level of mobile banking
usage increased by more than 129%when compared to the
previous year.
Loan extension is the function illustrating a bank’s net
contribution to the economy and development, and İşbank
is Turkey’s largest bank in terms of loans.
Our transfer of resources to the Turkish economy increased in
real terms during 2013, and our loans to assets ratio increased
to 64.1%.
İşbank successfully developed its operations in growing areas
and maintained its portfolio structure during 2013. As well as
corporate loans, such as investment loans and project finance,
our financial services which are expected to meet the demands
of businesses and entrepreneurs regardless of their size or
business line, at every point throughout Anatolia also increased
considerably. We continued to provide support to our millions
of customers in our retail banking business line throughout the
year, with our wide range of products.
In brief
2013 was a year of healthy
growth for İşbank in which
it maintained its extensive
customer base.
İşbank continued to extend
its service network with 59
domestic branches and 1
foreign branch openings.
İşbank, increasing the
resources it secured for the
economy, maintained its
position as the largest bank of
Turkey in terms of loans.
Activities
17
İşbank
Annual Report 2013
