İŞBANK ANNUAL REPORT 2014

CORPORATE GOVERNANCE

İŞBANK

ANNUAL REPORT 2014

INFORMATION ON THE TRANSACTIONS CARRIED OUT WITH

İŞBANK’S RISK GROUP

ACTIVITIES FOR WHICH SUPPORT SERVICES ARE RECEIVED IN

ACCORDANCE WITH THE REGULATION ON PROCUREMENT OF

SUPPORT SERVICES FOR BANKS

All İşbank Risk Group companies are provided with the same kind of financial assistance, by the same procedures and policies, as those

provided for third parties. The Credit Portfolio Management Division analyses the approved credit lines and other lending procedures in

favor of İşbank Group companies, and monitors to ensure compliance with legal requirements. In 2014, the loans extended to the group

companies had all been within the regulatory risk limits. Group companies had mainly been involved in credit products and deposits.

Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of credit card products to customer

addresses

Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of KKGS card products to customer

addresses

Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of OGS devices to customer addresses

Support services received from Aktif İleti ve Kurye Hizmetleri A.Ş. for delivery of credit card products to customer addresses

Support services received from Aktif İleti ve Kurye Hizmetleri A.Ş. for sending Banking Services Agreement to people’s addresses who have

applied for Anında Müşteri, sending the contract to the Bank’s system electronically which is signed with the device called Akıllı Kalem and

the transmission of physical contract to the branches

Support service received from Provus Bilişim Hizmetleri A.Ş. for printing, enveloping and delivery of credit card abstracts to the General

Directorate of Post and Telegraph Organization

Support service received from Hobim Bilgi İşlem Hizmetleri A.Ş. for printing, enveloping and delivery of credit card and Merchant abstracts

and other document like notice to customer addresses

Support services received from Atos Bilişim Danışmanlık ve Müşteri Hizmetleri Sanayi ve Ticaret A.Ş. for sales-oriented external calls

Support services received from Atos Bilişim Danışmanlık ve Müşteri Hizmetleri Sanayi ve Ticaret A.Ş. for calling the customers with past-due

payments and reminding them their debts

Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of cheques, promissory notes, other commercial papers and

documents between Group Centers and Banking Operations and Payment Operations Division

Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of foreign currency cash between Group Centers and Istanbul

Cash Management Center

Support services received from Softtech Yazılım Teknolojileri Araştırma Geliştirme ve Pazarlama Tic. A.Ş. for information systems

management, information systems infrastructure support, software development, project development, business analysis, systems

analysis, project and product consulting, technical support issues

Secure e-payment infrastructure service received from Asseco See Teknoloji A.Ş. for electronic commerce

Support services received from Accenture Danışmanlık Ltd. Şti. for credit management application

Support service received from IBM Global Services İş ve Teknoloji Hizmetleri ve Ticaret Ltd. Şti. for Emergency Center located in Izmir for back

up of the system

Support service received from E-Kart Elektronik Kart Sistemleri San. ve Tic. A.Ş. for customization of İşbank’s credit cards equipped by chip

technology

Support service received from İş Net Elektronik Bilgi Üretim Dağıtım Ticaret ve İletişim Hizmetleri A.Ş. for operation, management and

maintenance of communication networks and for providing sources relating to operation and management of data processing application

servers and server operating systems

Support service received from ErişimMüşteri Hizmetleri A.Ş. for meeting the demands of the customers using Telephone Branch

Support services received from Logista Kurye ve Lojistik Hizmetleri Ltd. Şti. for delivery of card products to our customers addresses

Support services received from Aras Kurye Servisi A.Ş. for delivery of card products to our customers addresses

Support services received from Canon Eurasia Görüntüleme ve Ofis Sistemleri A.Ş. for entering the data found on the “Customer Information

Forms” and “Credit Card Application Forms” which are transferred electronically to the company and transferring the data electronically to

our Bank’s system

The service purchased from AFM Uluslararası Film Prodüksiyon Sanayi ve Ticaret A.Ş. regarding the transfer of balance from POS devices to

the prepaid cards

The service purchased fromMARS Sinema Turizm ve Sportif Tesisler İşl. A.Ş. regarding the transfer of balance from POS devices to the

prepaid cards

The service purchased from BOOM Pazarlama, Reklam, Danışmanlık Hizmetleri A.Ş regarding the marketing of credit cards

The service purchased from ATP Ticari Bilgisayar Ağı ve Elektrik Güç Kaynakları Üretim ve Pazarlama Ticaret A.Ş regarding the transfer of

right to use software and document

The service purchased from Innova Bilişim Çözümleri A.Ş regarding the use of virtual POS

The support service purchased fromWin Bilgi İletişim Hizmetleri A.Ş. to remind the customers about their debts by calling them for deferred

consumer loans and the credit cards

Support services received from 105 auto dealers for marketing of consumer loans