Activities for which Support Services are Received in Accordance with the Regulation on Procurement of Support Services for Banks and Authorization of Organizations Providing Such Services

• Support service received from IBM for Emergency Center located in Izmir for back up of the system,
• Support service received from Provus Bilişim Hizmetleri A.Ş. for printing, enveloping and delivery of credit card abstracts to the General Directorate of Post and Telegraph Organization,
• Secure e-payment infrastructure service received from Asseco SEE Teknoloji A.Ş. for electronic commerce,
• Support service received from E-Kart Elektronik Kart Sistemleri San. ve Tic. A.Ş. for customization of İşbank’s credit cards equipped by chip technology,
• Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of cheques, promissory notes, other commercial papers and documents between Group Centers and Banking Operations and Payment Operations Division,
• Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of foreign currency cash between Group Centers and Istanbul Cash Management Center,
• Support services received from Atos Origin Bilişim Danışmanlık ve Müşteri Hizmetleri San. Tic. A.Ş. for calling the customers with past-due payments and reminding them their debts,
• Support services received from Atos Origin Bilişim Danışmanlık ve Müşteri Hizmetleri San. Tic. A.Ş. for sales-oriented external calls.