Works on raising the effectiveness of İşbank branches in credit
card and retail loan underwriting operations continued in 2013.
These efforts, which were aimed at the central underwriting
of loans, simplifying the underwriting process and increasing
effectiveness were completed during the year. Credit cards will
also be provided through the new loan underwriting platform in
2014.
Activities to speed up branch transactions and improve
employees’ user experiences also continued in 2013. New
front-ends were offered to İşbank branches in transactions
which have a high volume, such as in the provision of loans,
investment transactions and tax payment orders.
Time saving up to 50%with “Gişematik”
Gişematik (Teller Cash Recycler) devices ensures secure
counting and storage of banknotes and provide time savings of
up to 50% in pay-desk transactions at branches.
The existing devices in 344 İşbank branches were replaced with
Gişematik devices, which offer much more advanced features.
Foreign currency transactions were also provided through
Gişematiks. At the end of the year, there were Gişematik devices
in 977 İşbank branches.
Improving process efficiency in Shared Services Center
through the Operational Excellence Program
İşbank has a vision of sustaining its services through a leading,
innovative, efficient and low-cost structure in the sense of
centralizing operational transactions.
Conducting its activities under ISO 9001 quality certification,
İşbank’s Shared Services Center has been providing quality-
focused services aimed at enhancing customer satisfaction and
alleviating operational workloads at the Bank’s branches since
2005. Some of the major Joint Service Center activities are as
follows:
-- EFT and money transfer orders, social security premium and
contractor staff salary payments,
-- Cheque and promissory notes processing,
-- Foreign trade operations and FC transactions,
-- Commercial loan activities,
-- Credit card operations,
-- Monitoring and tracking of overdue receivables.
The number of transactions and the scope of the Shared
Services Center have been increasing day by day, while the
activities on continuously improving the processes have
continued. As part of this process, significant improvements
have been achieved through the Operational Excellence
Program, which was initiated in 2013 with the aim of increasing
the effectiveness and efficiency of business processes.
Within the scope of this project, in which processes are
individually examined and improved upon through agile project
methodology, a wide range of operations were realized at all
branches in 2013, by taking them to new processes.
İşbank attaches importance to the development of its
employees.
İşbank improved its training activities in parallel to technological
developments, by deploying an online sharing platform that
enhances information sharing, a video portal and e-learning
applications, realizing important innovations to support
its employees’ personal learning efforts through different
channels.
In brief
Gişematiks ensure up to 50%
time-saving rates.
Instant shopping through QR
codes in magazines, posters
and billboards with the İşbank
Parakod
Efforts continued to expand
the diversity of transactions in
overseas internet branches.
Activities
53
İşbank
Annual Report 2013
