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7
CORPORATE GOVERNANCE
FINANCIAL INFORMATION AND
RISK MANAGEMENT
ACTIVITIES
1981 – 1990
1991 – 2000
2001–2010
Strengthens its financial
structure and its shares
are quoted on Istanbul
Stock Exchange (ISE)…
In 1980, 14.7% of all bank
branches in Turkey are İşbank
branches. Towards the end of
1980s, İşbank increases its
capital up to TL 250 billion,
strengthening its financial
structure. In 1982, İşbank
introduces ATMs, the foundation
of electronic banking, to
provide its customers with
more widespread and faster
service. The first ATMs, known
as “Bankamatiks”, are put into
service at İşbank’s Nişantaşı,
Caddebostan and Yenişehir
branches.
In the 1980s, İşbank begins to
offer customers an extensive
range of services in line with its
vision of multi-channel banking.
İşbank’s shares begin to be
traded on the ISE in 1986.
In 1990, Turkey’s first life
insurance company, Anadolu
Hayat Sigorta A.Ş. is established
as an İşbank subsidiary.
Headquarters moved to
Istanbul...
As from 1990, İşbank begins to
accept credit card applications. After
signing agreements with the world’s
leading credit card companies, this
new service offering becomes rapidly
expanded. In 1992, İşbank was the
very first bank in the world to present
its customers with a Visa Electron
card.
In 1991, the Bank rolled out Blueline
telephone banking and electronic
fund transfer (EFT) services. In 1996,
İşbank becomes the first bank to offer
Interactive Telephone Banking, which
enables 75 types of product and
service transactions to be completed
over the phone.
Since then, İşbank invests in R&D
and in the use of new technologies
to improve the quality and variety
of services provided in line
with customers’ demands and
expectations.
In 1996, İşbank establishes İş Yatırım
ve Menkul Değerler A.Ş. to help
develop the capital markets in Turkey
and channel savings to investments.
The very first Internet branch went
into operation in 1997 by İşbank.
Having moved its Headquarters from
Ankara to Istanbul in 2000, İşbank
continues on its steady growth path.
Years of growth, restructuring
and investment in technology…
In the first decade of the 21st century,
İşbank increases its total asset size
16 times over, to TL 131.8 billion; its
shareholders equity 11 times, to TL 17
billion; and its free capital at the end
of 2010 rises to TL 11.7 billion. During
the same period, the Bank expands its
branch network by 291, to 1,142 branches
in order to be closer to more of its
customers.
İşbank restructures its subsidiaries
portfolio to improve efficiency and
productivity. İşbank focuses on the
financial sector and strategic business
lines. While improving its efficiency in
the financial industry, İşbank evaluates
its companies in other sectors through
sales, split-offs and mergers. As a result,
the number of companies in its subsidiary
portfolio decreases to 27 in 2010, from
81 in 2000; the share of these companies
within total assets falls from 15% to 5%.
İşbank reorganizes its banking operations
under four main business units defined
according to segments. Together with the
business specialization achieved through
the reorganization, İşbank continues
to invest in technology and human
resources to provide efficient, fast and
higher quality service.
In parallel with the fast changing pace
of technology, İşbank continues to
expand its innovative and multi-channel
banking network to enable its customers
to perform all banking transactions
easily, quickly and securely via the most
appropriate alternative distribution
channel 24/7.
İşbank launches WAP Telephone Banking,
offering the first Java based mobile phone
banking service to its customers. New
services are enabled such as cardless
cash withdrawal and loan application and
processing for customers without having
to go a branch thanks to the mobile
signature feature. İşbank introduces
the “Return Wizard”, the first return
comparison tool with a multi-touch
function. İşbank launches the “İş’te
Yatırım” iPhone Application, the first to
provide live ISE data. In parallel with
increasing demand from customers for
mobile communications as a result of the
faster third generation (3G) infrastructure
made possible by the developments in
information technologies, İşbank opens
to service Video Phone Banking and the
Video Call Center.
İşbank launches the “Mobile Key”
product, which enhances security in
Internet Banking and Mobile Banking
and also enables customers to withdraw
money from ATMs card-free.
In ATM transactions, bio-identification,
which uses finger vein authentication
instead of a password, is deployed by
İşbank for the first time. With the “Virtual
Counter” application, İşbank starts to
provide counter services via video calls
from Headquarters to branches and/
or between branches via remote access.
The İşPad application, specially designed
for iPads, is also included among the
İşbank’s mobile banking services
offering.
İşbank introduces the “Floating Account,”
a first in Turkey, a time deposit product
with TRLIBOR market-indexed returns for
its customers.
İşbank sets up Turkey’s first mutual
fund focused on social responsibility,
the “Environmentally Responsible
Growth Fund”. İşbank also launches the
“Environment Friendly Housing Loan”
product to support the development
and widespread use of environmentally
friendly technology in the housing sector.