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9

CORPORATE GOVERNANCE

FINANCIAL INFORMATION AND

RISK MANAGEMENT

ACTIVITIES

Our Objectives

For our customers;

• To be the bank that is the most preferred service provider in all the sectors

and customer groups that we target,

• To provide our customers comprehensive, reliable and high-quality service

by means of our competent employees, extensive branch network and non-

branch banking channels,

• To abide by our high business ethics and principles without compromise.

For our shareholders;

• To consistently increase the value of our shares,

• To operate with effective risk management.

For our employees;

• To be a preferred employer and offer employees programs and training

opportunities that will foster their personal and professional development,

• To propagate our customer-focused approach among all our personnel,

• To support and encourage loyalty, assuming responsibility and creativity,

• To deploy an employee hiring, evaluation, appointment and advancement

system that is based on competencies and performance and that is fair and

trustworthy.

Our strategy is based on “the Bank Closest to Customers” philosophy

in an effort to fulfill our vision and objectives.

Our Strategy

İşbank’s goal is to consistently increase the value it creates for its

shareholders as a bank that responds to its customers’ needs quickly,

effectively andwith high-quality solutions and that encourages its

employees to achieve a high level of performance in their jobs.

In summary: