İşbank 2009 Annual Report

Activities for which Support Services are Received in Accordance with the Regulation on Procurement of Support Services for Banks and Authorization of Organizations Providing this Service

İşbank’s Dividend Distribution Policy

Agenda of the Annual General Meeting

Report of the Board of Directors

Auditors’ Report

Dividend Distribution Proposal

Corporate Governance Principles Compliance Report

Audit Committee’s Assessments on the Operation of Internal Control, Internal Audit and Risk Management Systems, and Their Activities in the Reported Period

Independent Auditors’ Report

Unconsolidated Financial Statements

Financial Highlights and Key Ratios for the Five Years Period Including the Reported Period

Explanations on İşbank’s Financial Condition, Profitability and Solvency

Information on Risk Management Policies Applied per Risk Types

İşbank’s Credit Ratings

The Unconsolidated Year End Financial Report as of December 31, 2009

Information to Shareholders

Activities for which Support Services are Received in Accordance with the Regulation on Procurement of Support Services for Banks and Authorization of Organizations Providing this Service

It is thought that services listed below, which are received by İşbank, are appraisable within the context of the Regulation on Procurement of Support Services of Banks and Authorization of Organizations Providing this Service:

Support service received from IBM for Emergency Center located in Izmir for back up of the system,
Support service received from Provus Bilişim Hizmetleri A.Ş. for printing, enveloping and delivery of credit card abstracts to The General Directorate of Post and Telegraph Organization,
Secure e-payment infrastructure service received from EST Elektronik Sanal Tic. Bil. Hiz. A.Ş. for electronic commerce,
Support service received from E-Kart Elektronik Kart Sistemleri San ve Tic. A.Ş. for customization of our credit cards equipped by chip technology,
Carrying of cheques and bills between Group Centers and Basic Banking Operations Division by ERK Armored Güvenlik Hizmetleri A.Ş.